It depends on what the 'Internet' means to customers. The man in the street considers being able to get Email, Facebook and Google as being connected to the Internet, and doesn't understand that the provider doesn't even have the right to obstruct or interfere with their connectivity for any reason, whilst a tech guy considers it to be the ability to connect to a port on an IP address.

They are morally in breach if you are inclined to see it that way, based on promoting a restricted concept of what an Internet is.