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The problem isn't that the "busy person" is too busy to respond, it's that the "busy person" did not request to be involved and should be forced to be the bearer of the bad news.

Hearing bad news is a part of being an entrepreneur. Speaking only for myself, I would prefer to hear no directly from the horse's mouth.

That, again, is not the point. It's not what you want, it's what the "busy person" wants, the one who's being asked to do a favor (or more).

oops...should not be forced.

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