This isn't directly related to the question, but I wanted to share my story anyway: I successfully used Twitter when I had some issues with Expedia.
Long story short, one leg of my flight was cancelled and I instead took a bus. I was promised I would get a refund with 2 weeks, yada yada, and I end up not getting it. After 2-3 more phone calls and similar cycles, I get tired and post to them publicly on twitter and facebook.
Lo and behold, they got on the case immediately and I got my refund in the next day or two.
Is there a moral there though? Should one use twitter and/or facebook to give a company poor publicity and then have them specially take care of you? Unclear, but since this was a case where I had already tried to deal with them on the phone 3-4 times, I felt justified.
Comments
This isn't directly related to the question, but I wanted to share my story anyway: I successfully used Twitter when I had some issues with Expedia.
Long story short, one leg of my flight was cancelled and I instead took a bus. I was promised I would get a refund with 2 weeks, yada yada, and I end up not getting it. After 2-3 more phone calls and similar cycles, I get tired and post to them publicly on twitter and facebook.
Lo and behold, they got on the case immediately and I got my refund in the next day or two.
Is there a moral there though? Should one use twitter and/or facebook to give a company poor publicity and then have them specially take care of you? Unclear, but since this was a case where I had already tried to deal with them on the phone 3-4 times, I felt justified.