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Comment on The Way I Work: Matt Mullenweg

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This resonates strongly with me:

"People write a lot of comments on my blog, and I actually read and manually approve every comment before it gets posted. I think the broken-windows theory -- that a broken window or graffiti in a neighborhood begets more of the same -- applies online. One bad comment engenders 10 more. I'll happily approve a comment from someone who completely disagrees with everything I believe in, but if I get a positive comment with a curse word in it, I'll edit it out. My blog is like my living room. If someone was acting out in my house, I'd ask that person to leave."

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