Thanks. You're right that it's not just what users say. You have to observe what they do, too. In the next version of our product, we want to provide a "confidence score" for a person's feedback, which is based on what we've observed them doing in the application (e.g., are they a power user? are they freemium or enterprise user? did they leave yes/no feedback + commentary?).
As for the internal scoring system, we integrate with JIRA so you can send your data to your existing prod-dev mgmt tools. We hear KANO analysis is really powerful when it comes to scoring your prod roadmap.
Comments
Thanks. You're right that it's not just what users say. You have to observe what they do, too. In the next version of our product, we want to provide a "confidence score" for a person's feedback, which is based on what we've observed them doing in the application (e.g., are they a power user? are they freemium or enterprise user? did they leave yes/no feedback + commentary?).
As for the internal scoring system, we integrate with JIRA so you can send your data to your existing prod-dev mgmt tools. We hear KANO analysis is really powerful when it comes to scoring your prod roadmap.