You didn't have to buy direct to get cross platform support.
My only suggestion is that you might want to document this somewhere, because I had no idea this was an option at the time I purchased in July 2012, and still don't see it on the store web pages.
You're right, we don't have it anywhere anymore. We did have it when we were using another support system that had a built in KB. Sadly that didn't work out for us and I think that article disappeared along with the tool.
I'll put this on my todo list to see if we can get it handled soon.
That said, if you email us support at company url, maybe I can make it up to you in some way or another. Just mention my name and remind me of this discussion.
Comments
My only suggestion is that you might want to document this somewhere, because I had no idea this was an option at the time I purchased in July 2012, and still don't see it on the store web pages.
You're right, we don't have it anywhere anymore. We did have it when we were using another support system that had a built in KB. Sadly that didn't work out for us and I think that article disappeared along with the tool.
I'll put this on my todo list to see if we can get it handled soon.
That said, if you email us support at company url, maybe I can make it up to you in some way or another. Just mention my name and remind me of this discussion.