You can read the generic complaints as "I don't want things to change at all. They were ok the way they were. I don't want to be forced to adapt to changes that I never asked for and that do not seem beneficial to me. I don't want to deal with this at all. I don't even want to think about it. I just want to use the app like I used to and carry on with my life."
Resistance to change is a major factor in the adoption of new technology and without some kind of change management, reactance will occur.
Comments
You can read the generic complaints as "I don't want things to change at all. They were ok the way they were. I don't want to be forced to adapt to changes that I never asked for and that do not seem beneficial to me. I don't want to deal with this at all. I don't even want to think about it. I just want to use the app like I used to and carry on with my life."
Resistance to change is a major factor in the adoption of new technology and without some kind of change management, reactance will occur.