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Comment on Xerox responds to the recent character substitution issue

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This is an absolutely hilarious technical response to a real world customer issue. The customer does not care one iota that their photocopier uses one compression algorithm over another. And the fact there is not one mention of the word 'copy' in that entire post, is very telling of the technical disconnect exhibited here. The 'Xerox devices' in question are completely broken from a usability perspective.

It's no longer a 'copy machine' at this point, it's an 'approximation machine' and can't even be trusted for legal purposes.

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