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Comment on In Lieu of Money, Toyota Donates Efficiency to New York Charity

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I worked alongside industrial engineers at a Kodak manufacturing plant that applied the Toyota Production System to their operation over the course of several years (once you start you're never done, thus continuous improvement, etc) and the results were dramatic (in a good way). I liken it to "industrial UX" as a lot of the observational techniques and ways of getting to the true root cause of issues are not too different than what a UX person would do for a website. Personally, I still use what I learned whether it's laying out my kitchen or my desk at work to maximize my own efficiency.

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