Well, I believe two ways. First, I'm sure the contracts have penalties, plus hospitals have lawyers. Second, when companies spend tens of millions of dollars per year or more, they certainly talk to a bunch of current clients. If word gets around that your company screws customers it will throw a wrench in sales. There aren't that many hospitals, particularly if you view chains like kaiser as a single customer, in the US.
Comments
Has it ever led to a pseudo-ransom situation if only a single client is affected by a showstopper bug? If not, how is this mitigated?
Well, I believe two ways. First, I'm sure the contracts have penalties, plus hospitals have lawyers. Second, when companies spend tens of millions of dollars per year or more, they certainly talk to a bunch of current clients. If word gets around that your company screws customers it will throw a wrench in sales. There aren't that many hospitals, particularly if you view chains like kaiser as a single customer, in the US.