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Comment on Customer Outreach Startup Intercom Raises $6M Roundparent

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Same here. The majority of our SaaS users are non-paying (and will never pay because of their user role). With the new plans, we would immediate go from $50/month to $400+/month. That's a lot for a bootstrapped startup and would be one of our most expenses services we pay for.

We would be happy to pay even $99 or $149 a month, but increasing the price 8-9x is a big jump, as great as the product is.

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