I mentioned the uniqueness elements to highlight areas where SaaS services can evolve into from their "solution" service to a "problem" service.
I do however agree with you that, you should always try to offer something unique (as this is the USP and where you can make higher profit margins) and that it can sometimes take time to achieve this. However, SaaS is not revolutionary and it can be copied by anyone and some of them may have a nice user interface and/or great product functionality but it is not revolutionary aka a commodity - which as I mentioned in the post is a death spiral as it focuses on competing on price.
Comments
I mentioned the uniqueness elements to highlight areas where SaaS services can evolve into from their "solution" service to a "problem" service.
I do however agree with you that, you should always try to offer something unique (as this is the USP and where you can make higher profit margins) and that it can sometimes take time to achieve this. However, SaaS is not revolutionary and it can be copied by anyone and some of them may have a nice user interface and/or great product functionality but it is not revolutionary aka a commodity - which as I mentioned in the post is a death spiral as it focuses on competing on price.