But no one notices that. Like the power company, people only notice good Operations when they cease to be good Operations (e.g. something fails). The poles-and-wires company for my area in Texas wanted a rate increase to improve certain older power substations' reliability against high heat (something that never happens in Texas) because they had come dangerously close to dropping offline during the heat wave of 2011. People complained mightily about another $0.98/month because "it's worked fine, why do you need more money?"
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What if your ops guy pushed in a week's span, a particular tech that resulted in saving you $1.5-2.5 million over a period of four years?
Not valuable my ass.
But no one notices that. Like the power company, people only notice good Operations when they cease to be good Operations (e.g. something fails). The poles-and-wires company for my area in Texas wanted a rate increase to improve certain older power substations' reliability against high heat (something that never happens in Texas) because they had come dangerously close to dropping offline during the heat wave of 2011. People complained mightily about another $0.98/month because "it's worked fine, why do you need more money?"