You've read the page for prospective clients. We give clients the option to have a developer with that level of responsiveness.
Client and developer arrangements are mutual, and not all clients require developers to respond within 3 hours on their day off. But, if your client does, you need to do it. Moreover, it is just important that you keep your word. If you tell your client you are going away Saturday and won't be able to answer emails, and you cleared this with them up front, there's not going to be any problem. But, if you told your client "Oh hey, don't worry: i'll keep the server running." and then you took off on a vacation without your smartphone and laptop, then that's a problem.
Many clients have had bad experiences with unresponsive developers. At TopTal, we strive to guarantee that they will receive the level of responsiveness desired.
Comments
You've read the page for prospective clients. We give clients the option to have a developer with that level of responsiveness.
Client and developer arrangements are mutual, and not all clients require developers to respond within 3 hours on their day off. But, if your client does, you need to do it. Moreover, it is just important that you keep your word. If you tell your client you are going away Saturday and won't be able to answer emails, and you cleared this with them up front, there's not going to be any problem. But, if you told your client "Oh hey, don't worry: i'll keep the server running." and then you took off on a vacation without your smartphone and laptop, then that's a problem.
Many clients have had bad experiences with unresponsive developers. At TopTal, we strive to guarantee that they will receive the level of responsiveness desired.