"If I actually had a running business that was doing its customer support over email, the amount you're asking would be no problem"
Its primarily for this reason why I've been trying to target businesses. I've been having trouble finding a market though. If I start attacking the help desk arena I'm a new player with a lot of well entrenched competitors. If I start going after smaller players like consumers, price will have to drastically drop, revenue per customer will drop and total signups will have to significantly increase to make up for it.
My current strategy is to attempt to market to businesses, continually evaluate the results and decide if a shift in customer base is required. I would much prefer 300 customers paying $50/month, then 3000 paying $5/month ;)
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Thanks Scott I really appreciate the feedback.
"If I actually had a running business that was doing its customer support over email, the amount you're asking would be no problem"
Its primarily for this reason why I've been trying to target businesses. I've been having trouble finding a market though. If I start attacking the help desk arena I'm a new player with a lot of well entrenched competitors. If I start going after smaller players like consumers, price will have to drastically drop, revenue per customer will drop and total signups will have to significantly increase to make up for it.
My current strategy is to attempt to market to businesses, continually evaluate the results and decide if a shift in customer base is required. I would much prefer 300 customers paying $50/month, then 3000 paying $5/month ;)