Whilst this may be true, the problem I have with this statement, and ones like it, is that it implies that there is an unavoidable trade-off between development effort and fit with the business. I don't accept that. My previous company had an online expense system from Oracle that was truly one of the worst pieces of SW I have ever used. I find it very hard to believe that the counter-intuitive UI, the tendency for it to lose data, or the appalling up-time were the result of a unavoidable trade-off between development effort and business fit.

I think the author is dead-on right: this is about a lack scrutiny and feedback.