From my limited experience - I'm at best on the periphery of dealing with AWS support; I can characterize aws support as such -
Free tier - occasionally get answers. answers are generally vague. questions to forums.
Paid tier - always get answers. answers are generally vague. you get a support portal.
Top tier paid - always get answers. answers are generally vague. amazon employees will fly out to your site to give vague answers.
So true. I ask a question on the paid support plan and I got an answer copied from a blog I already googled. After several back and forth and escalations, I keep getting the same unhelpful answers and gave up.
Welcome to 2013. To be successful you need to address an immensely huge audience. It is just not physically possible to provide everyone with the kind of customer support you got back when you bought meat from the person who had killed the pig.
Comments
From my limited experience - I'm at best on the periphery of dealing with AWS support; I can characterize aws support as such -
Free tier - occasionally get answers. answers are generally vague. questions to forums. Paid tier - always get answers. answers are generally vague. you get a support portal. Top tier paid - always get answers. answers are generally vague. amazon employees will fly out to your site to give vague answers.
So true. I ask a question on the paid support plan and I got an answer copied from a blog I already googled. After several back and forth and escalations, I keep getting the same unhelpful answers and gave up.
Welcome to 2013. To be successful you need to address an immensely huge audience. It is just not physically possible to provide everyone with the kind of customer support you got back when you bought meat from the person who had killed the pig.