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Comment on Sam Ruby: Life after Bug Tracking Systems

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Bugtracking doesn't matter if you aren't working for a profit-seeking enterprise or other enterprises that pay people to write software for them. For these situations, telling the users to fix the bug themselves and send in a patch will never ever fly.

telling the users to fix the bug themselves and send in a patch will never ever fly

Did someone say it would? We are talking about open source projects here.

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