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Comment on Reinventing the Airline Industry

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"Remov[e] silly things like entertainment controls on your arm rest. These frequently activate the screen when your trying to sleep. Bring it all to the touch screen interface."

Nooooo! Good grief has he really never had someone repeatedly jabbing the touch screen on the back of his seat? Granted that could be partially mitigated with better touch screens, but some people still jab at iPads.

Sill, the embedded arm rest controls must be the most frustrating and antiquated "solution" to this problem. Put a touch pad on the armrest with a retractable cover, or something — anything but the idiotic circa 80s atari controller on the retractible vacuum cleaner cord!

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