Comment on Ask HN: Development shops, How do you structure your services post delivery?parentComments−bglenn09OP13yWhen you say fixed fee, am I correct to assume that the number of hours is capped on that? Do your maintenance agreements cover additional features?I will follow your lead and downgrade to 30 days. Thank you.−centdev13yCorrect. It may be 20, 30 and 40 hrs a month with each for a flat fee. They receive detailed accounting of how that time was used and if they no over that time it's X per hour.
Comments
When you say fixed fee, am I correct to assume that the number of hours is capped on that? Do your maintenance agreements cover additional features?
I will follow your lead and downgrade to 30 days. Thank you.
Correct. It may be 20, 30 and 40 hrs a month with each for a flat fee. They receive detailed accounting of how that time was used and if they no over that time it's X per hour.