I understand the frustration, but "It is time to come clean. What happened to our money?" sounds very accusatory – as if you've already made your mind up that you've been duped, which is unlikely to be the case.
Fair play for posting on HN, but Coinbase is a great company and Brian's a top guy – I think it's better to give him the benefit of the doubt. I've been humbled in the past by jumping to conclusions or venting too early.
This is at worst a technical issue combined with a minor customer support mishap (i.e. not being available when needed).
If money went missing from your wallet, you wouldn't be a little upset? Coinbase can regain my trust when their customer service actually replies to my support ticket and resolves their issue. Until then, money is gone, trust is gone.
I think that would apply if this weren't money-related. When your money mysteriously goes missing and nobody's telling you why, I think that's cause for concern.
Having digital money go missing certainly feels like getting robbed. I'd be pissed if some ignored my inquires. A situation like this is why God invented email and SMS alerts.
Disclaimer: amorphid is full of $#it. I did not invent email and SMS alerts. I was having too fun thinking up a sequel to the duck billed platypus to worry about digital communication.
-God
P.S. Love of money is still evil, but I gotta admit Bitcoin is pretty cool.
How is that jumping to conclusions? He's not saying that he thinks they stole it. He just wants a clear explanation of what happened. I don't see pitchforks, just a demand for a response.
Handing all your Bitcoins over to an online wallet is still risky business. Unlike banks, they have no insurance. If someone runs off with all the money, it's gone. And due to the anonymous nature of Bitcoin, it'd be almost impossible to find the culprit, if done correctly.
If the balance on my online banking is incorrect, I calmly ring customer service, knowing they'll fix it. With CoinBase I'd react completely differently. With the amount of other Bitcoin services that have been hacked in the past, I'd be scared CoinBase had met the same fate.
Comments
I understand the frustration, but "It is time to come clean. What happened to our money?" sounds very accusatory – as if you've already made your mind up that you've been duped, which is unlikely to be the case.
Fair play for posting on HN, but Coinbase is a great company and Brian's a top guy – I think it's better to give him the benefit of the doubt. I've been humbled in the past by jumping to conclusions or venting too early.
This is at worst a technical issue combined with a minor customer support mishap (i.e. not being available when needed).
If money went missing from your wallet, you wouldn't be a little upset? Coinbase can regain my trust when their customer service actually replies to my support ticket and resolves their issue. Until then, money is gone, trust is gone.
I think that would apply if this weren't money-related. When your money mysteriously goes missing and nobody's telling you why, I think that's cause for concern.
Having digital money go missing certainly feels like getting robbed. I'd be pissed if some ignored my inquires. A situation like this is why God invented email and SMS alerts.
Disclaimer: amorphid is full of $#it. I did not invent email and SMS alerts. I was having too fun thinking up a sequel to the duck billed platypus to worry about digital communication.
-God
P.S. Love of money is still evil, but I gotta admit Bitcoin is pretty cool.
Cause for concern, sure, but my problem with it was the jumping to conclusions, as I noted with the quotation from the post.
How is that jumping to conclusions? He's not saying that he thinks they stole it. He just wants a clear explanation of what happened. I don't see pitchforks, just a demand for a response.
Handing all your Bitcoins over to an online wallet is still risky business. Unlike banks, they have no insurance. If someone runs off with all the money, it's gone. And due to the anonymous nature of Bitcoin, it'd be almost impossible to find the culprit, if done correctly.
If the balance on my online banking is incorrect, I calmly ring customer service, knowing they'll fix it. With CoinBase I'd react completely differently. With the amount of other Bitcoin services that have been hacked in the past, I'd be scared CoinBase had met the same fate.