Interesting, this might be where one of the major issues come from. "We" like change, I suspect more casual users do not.
I'm trying to think of a good example -- I probably catch a plane every 18 months or so, and I'm glad that after a few attempts, I feel I've now masted the process of getting through my local airport. At this point, I'd be annoyed if they made any changes to the process, throwing me back into a position of knowing nothing. If in the long term it made things better I would cope, if it was just a change which might end up going back in another 10 years, I'd get really annoyed.
Comments
Interesting, this might be where one of the major issues come from. "We" like change, I suspect more casual users do not.
I'm trying to think of a good example -- I probably catch a plane every 18 months or so, and I'm glad that after a few attempts, I feel I've now masted the process of getting through my local airport. At this point, I'd be annoyed if they made any changes to the process, throwing me back into a position of knowing nothing. If in the long term it made things better I would cope, if it was just a change which might end up going back in another 10 years, I'd get really annoyed.