Hah, very cool! We need greater adoption. Reporting things to a city entity (especially technology-related) is often an exercise in futility... with little-to-no follow-up to be had, unless you happen to get someone who takes ownership and provides their personal extension so that you can call back and check on it.
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I'm the Francis in the original article...
Some years ago, I helped make a bug reporting for cities too like you mention, it's http://fixmystreet.com/ - equivalent in the US is http://seeclickfix.com/
I wonder if subconsciously that was one of the reasons a bug tracker for my house felt like an obvious idea.
Hah, very cool! We need greater adoption. Reporting things to a city entity (especially technology-related) is often an exercise in futility... with little-to-no follow-up to be had, unless you happen to get someone who takes ownership and provides their personal extension so that you can call back and check on it.