As much as I like Google, their customer service sucks when you're trying to get in touch with someone. What other customer facing company could get away with something like that? If it was a bank, I'd be speaking to customer service managers. If it was a store, I'd be able to speak with a manager and try to get the issue resolved, or at least be told why my account was canceled.

Whether or not he violated his terms of service or not, doesn't mean that they had a right to swallow his $700.