Simple has earned such goodwill with me for their amazing customer service, zero fees (even for overdrafts), and overall customer experience that I'm happy to give them a pass on this.
The fact that they're being proactive about their status updates, and transparently honest, helps a lot, too.
A relationship with a bank is a lot like a relationship with a doctor: bedside manner is sometimes the most important element to patient (customer) satisfaction - sometimes even surpassing outcomes, as long as it's not too serious.
Comments
Simple has earned such goodwill with me for their amazing customer service, zero fees (even for overdrafts), and overall customer experience that I'm happy to give them a pass on this.
The fact that they're being proactive about their status updates, and transparently honest, helps a lot, too.
A relationship with a bank is a lot like a relationship with a doctor: bedside manner is sometimes the most important element to patient (customer) satisfaction - sometimes even surpassing outcomes, as long as it's not too serious.