Email is broken because people implement it poorly. I don't mean developers, but users: e.g. "Important: Everyone must read" as subject line from the president of the R/C Boat Enthusiasts Club of Milwaukee or cc2cya syndrome in an office.
Gmail isn't the winner. It's as dumb as box of rocks, then again so is every other email solution.
SMS is the best mobile app. Or at least it hints at what the best would be. Most emails aren't worth filing. Most subject lines are bad. SMS deals with both of these issues by ignoring them.
The solution to email is in AI [I'm waving may hands in a magic gesture]. The email problem is that we have to do something with each one...except what goes directly to "Junk" and the success of that approach hints at what an ideal email client would do.
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Email is broken because people implement it poorly. I don't mean developers, but users: e.g. "Important: Everyone must read" as subject line from the president of the R/C Boat Enthusiasts Club of Milwaukee or cc2cya syndrome in an office.
Gmail isn't the winner. It's as dumb as box of rocks, then again so is every other email solution.
SMS is the best mobile app. Or at least it hints at what the best would be. Most emails aren't worth filing. Most subject lines are bad. SMS deals with both of these issues by ignoring them.
The solution to email is in AI [I'm waving may hands in a magic gesture]. The email problem is that we have to do something with each one...except what goes directly to "Junk" and the success of that approach hints at what an ideal email client would do.
I don't think it's fair to blame the users. Our software products are smarter than them. Surely we can win.