There's a big difference between "the issue was closed" and "received no acknowledgment". The former is a deliberate action. The latter could be a case of SMTP-ate-my-email.
We passed it along to our developer working on solving VPN leaks. We didn't feel it was necessary to reply to a post linking to a public article. The article was shared with us by our users before we checked out emails.
We have a bunch of internally discovered VPN leaks which are already being worked on and this was added to that workload. We've already shipped a bunch of fixes and will ship more soon. We plan to eventually overhaul the whole system to prevent leaks in a much more systemic way.
Issue could have been closed by a mis-click, an AI bot gone wrong, a misunderstanding of the issue etc. You can't assert it was deliberate unless e.g. you work in the team that handled it and have inside knowledge. Agree GOS should have benefit of the doubt (too)
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There's a big difference between "the issue was closed" and "received no acknowledgment". The former is a deliberate action. The latter could be a case of SMTP-ate-my-email.
This is the email we received:
We passed it along to our developer working on solving VPN leaks. We didn't feel it was necessary to reply to a post linking to a public article. The article was shared with us by our users before we checked out emails.We have a bunch of internally discovered VPN leaks which are already being worked on and this was added to that workload. We've already shipped a bunch of fixes and will ship more soon. We plan to eventually overhaul the whole system to prevent leaks in a much more systemic way.
Issue could have been closed by a mis-click, an AI bot gone wrong, a misunderstanding of the issue etc. You can't assert it was deliberate unless e.g. you work in the team that handled it and have inside knowledge. Agree GOS should have benefit of the doubt (too)
your logic would assert a similar conclusion with this scenario:
a person walks up to you, punches you in the face, and leaves.
it could have been an accident, an AI bot, or a misunderstanding. definitely not deliberate.
Ridiculous analogy.
By your logic, the GOS lack of reply was deliberate too.
[delayed]