In contrast, bug reports to a typical end-user application go into a black hole from the moment they’re submitted.
True, but not always, I've heard PMs saying: "this was a user-submitted bug", meaning you better fix this ASAP.
But yes, for the most part they don't like it. I recall reporting a bug and then they obfuscated their SPA bundle.
Funny enough, today I spent like an hour thinking: should I report this, should I ever report bugs at all. It was a P0 but I didn't report it, and I noted it as my first time considering giving up on my career.
Last week I reported a list of medium-bugs and I ended with: "I'm not sure if you'll ever read this, so I'm not adding more details that could help you debug, but feel free to reach out…" They responded: "We will share this feedback with the appropriate team. No further action is required on your end. Your ticket 124443 is solved. Please rate us!"
I've heard PMs saying: "this was a user-submitted bug", meaning you better fix this ASAP.
There are certainly developers with a practice of triaging and action user-submitted reports, but unfortunately it’s opaque to the one who reported it.
Comments
True, but not always, I've heard PMs saying: "this was a user-submitted bug", meaning you better fix this ASAP.
But yes, for the most part they don't like it. I recall reporting a bug and then they obfuscated their SPA bundle.
Funny enough, today I spent like an hour thinking: should I report this, should I ever report bugs at all. It was a P0 but I didn't report it, and I noted it as my first time considering giving up on my career.
Last week I reported a list of medium-bugs and I ended with: "I'm not sure if you'll ever read this, so I'm not adding more details that could help you debug, but feel free to reach out…" They responded: "We will share this feedback with the appropriate team. No further action is required on your end. Your ticket 124443 is solved. Please rate us!"
There are certainly developers with a practice of triaging and action user-submitted reports, but unfortunately it’s opaque to the one who reported it.