I agree that most companies are awful at trying to get you to stay when you tell them to leave, but I'd be disappointed if a company didn't care at all to know why I left. If I'm leaving I already have a bad feeling about them, and I would have a worse image of them if they didn't care why.
Ideally they wouldn't pressure at all for me to stay and cancellation would be a quick process, and I would be happy to tell them why I left. Either to vent, or to at least get the (most likely misguided) feeling that they might do something about it. But if there's no asking as part of their process, I'd definitely think worse of them.
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I agree that most companies are awful at trying to get you to stay when you tell them to leave, but I'd be disappointed if a company didn't care at all to know why I left. If I'm leaving I already have a bad feeling about them, and I would have a worse image of them if they didn't care why.
Ideally they wouldn't pressure at all for me to stay and cancellation would be a quick process, and I would be happy to tell them why I left. Either to vent, or to at least get the (most likely misguided) feeling that they might do something about it. But if there's no asking as part of their process, I'd definitely think worse of them.
Yeah I like to make the question optional. No impact on their exit unless they want to share something.