They're unimportant wording nit-picks, but actually, if Flock didn't "impersonate" the traveler, then that makes it worse-looking for the hotel: The hotel should only let the actual traveler cancel their booking.
The general principle: Should a third party be able to call a hotel to cancel someone else's booking? If you think so, please let me know next time you have travel plans and we'll put that to the test. I would hope the hotel would not be vulnerable to that kind of attack.
if Flock didn't "impersonate" the traveler, then that makes it worse-looking for the hotel
I see now suddenly we've gone from "Flock bad" to "hotel bad". I hope you recognize the importance of that shift in blame in relation to the submitted headline.
The general principle: Should a third party be able to call a hotel to cancel someone else's booking?
A booking made in a designated room block. If you call the hotel and claim to be a member of my family reunion then I'm going to call the hotel and tell them that you lied.
I made that edit specifically to clarify that I'm not "flock bad" in this scenario, I'm more surprised that the hotel will just comply with a request to cancel someone else's booking.
I too am surprised that the person wasn't contacted by the hotel and asked to choose between paying more money and canceling the booking. It seems like it would have been in the hotel's interest to offer to negate the group rate discount instead of canceling.
Comments
They're unimportant wording nit-picks, but actually, if Flock didn't "impersonate" the traveler, then that makes it worse-looking for the hotel: The hotel should only let the actual traveler cancel their booking.
The general principle: Should a third party be able to call a hotel to cancel someone else's booking? If you think so, please let me know next time you have travel plans and we'll put that to the test. I would hope the hotel would not be vulnerable to that kind of attack.
I've had a hotel cancel me and lie to my face that I called in. I was on a plane at the time they claimed I cancelled. It totally happens.
Depends on if you're coming to my wedding where I have prepaid for a block of rooms to reserve them.
They're false statements of fact.
I see now suddenly we've gone from "Flock bad" to "hotel bad". I hope you recognize the importance of that shift in blame in relation to the submitted headline.
A booking made in a designated room block. If you call the hotel and claim to be a member of my family reunion then I'm going to call the hotel and tell them that you lied.
I made that edit specifically to clarify that I'm not "flock bad" in this scenario, I'm more surprised that the hotel will just comply with a request to cancel someone else's booking.
I too am surprised that the person wasn't contacted by the hotel and asked to choose between paying more money and canceling the booking. It seems like it would have been in the hotel's interest to offer to negate the group rate discount instead of canceling.