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Comment on New Orleans is using AI to triage 911 calls in case of backlogparent

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The key part being it’s only when there is a surge and queue of calls. Crash calls will most likely 99% of the time if not 100 be from cell phones. I am guess the AI agent will ask for a description of the call.

I have seen some AI call tech before and it can work really well. Obviously depends on their implementation but imo a great use of technology.

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