Not seeing this get traction, but this is exactly what I thought while reading this. The problem with calling something "a" top priority is you can only have one top priority. That's how priority works. A customer facing outage is a higher priority than a company-wide developer tool outage, which is higher priority than a single developer's personal workstation failing, etc. etc. That doesn't mean the lower-priority things don't matter, but you can't make any and every failure of anything an all hands on deck situation. That's a certain path to burning out your entire company.
True. So you're talking about allocating resources (teams) across priorities. Which have to be prioritized. Which is the reality the article doesn't wrestle with at all.
It doesn’t have to because the premise of the article is that development environments akin to manufacturing (eg software factories) need to be treated like Production. It’s a given that you have enough resources to handle both.
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Not seeing this get traction, but this is exactly what I thought while reading this. The problem with calling something "a" top priority is you can only have one top priority. That's how priority works. A customer facing outage is a higher priority than a company-wide developer tool outage, which is higher priority than a single developer's personal workstation failing, etc. etc. That doesn't mean the lower-priority things don't matter, but you can't make any and every failure of anything an all hands on deck situation. That's a certain path to burning out your entire company.
You need more than one team working outages. It’s not one team doing it all.
True. So you're talking about allocating resources (teams) across priorities. Which have to be prioritized. Which is the reality the article doesn't wrestle with at all.
It doesn’t have to because the premise of the article is that development environments akin to manufacturing (eg software factories) need to be treated like Production. It’s a given that you have enough resources to handle both.