Yeah, the change was to force the apps to include a tip option before the food arrived, which users interpret as the "don't spit in my food" option. Of _course_ tips went up when the apps were forced to make this change.
Before the guaranteed wages all the apps had the tip option at checkout.
When NYC enforced a liveable wage, the delivery apps raised holy hell including intrusive popups in the ads telling you how horrible it was for you the innocent consumer, plus added a special extra charge to rub it in.
They ALSO at this time moved the tip to post-checkout which was just an asshole, anti-driver move, explicitly to punish drivers. Tip before checkout was the norm and they changed it in an openly spiteful move.
Even those who like tipping tipped less because now you had to remember to go back to your app to tip. The net effect of the spiteful move was to punish drivers.
Why is tip before the order the norm? That is the question.
Why would you tip before the service is provided if the tip is meant to be for good service? If the tip is no longer a bonus for good service, then what is it for?
This is the confusing part of the entire experience.
If you eat at a restaurant more than once, it's both customary (not "bonus points" but the norm) + a "don't spit it my food" insurance if you return. If I withhold tip I'm never coming back, whereas if the food is just that good I'll grit my teeth and tip.
Driver tips are unrelated. Sure I've felt bad the single-hand-counted times I've gotten "bad service" but the other 97+% of times they do the normal thing: deliver somewhat on time. Just tip before and stop whining.
I am looking forward to the day when food delivery transport robots fully replace human delivery workers, because the robots don't need to be tipped and have zero chance of spitting in my food if I don't tip them.
I was at a sports stadium last month and I went to get a bottle of water - the whole thing was completely automated. I picked up a bottle of water off the shelf, scanned it and presented my card, no human involved.
I usually give a tip because the delivery drivers here are actual teenagers not illegal immigrants.
We all remember doing those jobs so it's societal nostalgia.
Comments
Yeah, the change was to force the apps to include a tip option before the food arrived, which users interpret as the "don't spit in my food" option. Of _course_ tips went up when the apps were forced to make this change.
Before the guaranteed wages all the apps had the tip option at checkout.
When NYC enforced a liveable wage, the delivery apps raised holy hell including intrusive popups in the ads telling you how horrible it was for you the innocent consumer, plus added a special extra charge to rub it in.
They ALSO at this time moved the tip to post-checkout which was just an asshole, anti-driver move, explicitly to punish drivers. Tip before checkout was the norm and they changed it in an openly spiteful move.
Even those who like tipping tipped less because now you had to remember to go back to your app to tip. The net effect of the spiteful move was to punish drivers.
Why is tip before the order the norm? That is the question.
Why would you tip before the service is provided if the tip is meant to be for good service? If the tip is no longer a bonus for good service, then what is it for?
This is the confusing part of the entire experience.
Bonus points for tip after the order _is_ the norm in every other context, like in restaurants where it actually makes sense.
If you eat at a restaurant more than once, it's both customary (not "bonus points" but the norm) + a "don't spit it my food" insurance if you return. If I withhold tip I'm never coming back, whereas if the food is just that good I'll grit my teeth and tip.
Driver tips are unrelated. Sure I've felt bad the single-hand-counted times I've gotten "bad service" but the other 97+% of times they do the normal thing: deliver somewhat on time. Just tip before and stop whining.
I am looking forward to the day when food delivery transport robots fully replace human delivery workers, because the robots don't need to be tipped and have zero chance of spitting in my food if I don't tip them.
I was at a sports stadium last month and I went to get a bottle of water - the whole thing was completely automated. I picked up a bottle of water off the shelf, scanned it and presented my card, no human involved.
It still asked for a tip.
I usually give a tip because the delivery drivers here are actual teenagers not illegal immigrants. We all remember doing those jobs so it's societal nostalgia.
How can you tell the difference between "actual teenagers" and "illegal immigrants?"