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Comment on How much can you delegate to agents?parent

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That's true. But we always desired that more business knowledge be shared in written form between humans (people come and go, work across time zones, ...).

Presumably agents can both help maintaining/mediating such communication and also benefit from the context they acquire through that

Presumably agents can both help maintaining/mediating such communication

What happens in practice, is that people use agents to write such communication down, don't review it, and then the wrong information persists, and future agents will regurgitate it, until it reaches a human who already know it's wrong who then goes "Huh, where did this come from?".

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