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Comment on How to think about software quality (2022)

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Hey Siri, is my app doing what I wanted it to do?

Siri: Yes, but each action takes 10 minutes to resolve and your users are jumping out of their windows after dealing with your software.

Programmer: Great, my software works!

Hey Siri, my software isn't doing what I wanted it to do. Confirm PRD did not include 10 minute wait times and send my IQ test results again please.

Siri: brb, asking my agents... Hold my beer.

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