Congrats on the launch. Question about the data side: conversations tend to contain a lot of PII (names, emails, account details users paste in). When you cluster and surface example messages in the dashboard, is there any redaction step before storage/display, or is that left to the customer to filter before sending through the SDK? Curious how much of SOC 2 scope covers the message content itself vs the infrastructure.
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Congrats on the launch. Question about the data side: conversations tend to contain a lot of PII (names, emails, account details users paste in). When you cluster and surface example messages in the dashboard, is there any redaction step before storage/display, or is that left to the customer to filter before sending through the SDK? Curious how much of SOC 2 scope covers the message content itself vs the infrastructure.
that on the customer's side to redact the PII as you are the ones sending it and you'd know better than us