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We can't control everything, but we can control or reactions. I believe that is what Derek is trying to get across, even if he didn't quite state that outright.

I'm reading Quality Software Management Volume 1 Systems Thinking by Gerald M. Weinberg. Page 111' 7.3 It's not the event that counts, it's your reaction to the event... Whenever there is a [i]human decision point[/i] in the system, it's not the event that determines the next event, but someone's reaction to the event.

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