Comment on Tell HN: I managed to unsubscribe from Adobe CC without being chargedparentComments−al_borland2moA retention flowchart shouldn’t include the step of lying to the customer.If a business makes it easy to cancel, I’m left with a positive image and may be back. If they make it difficult, they lost me for life, and I’ll tell my friends.−noplacelikehome2moAdobe don’t have to care what their customers think because their business practices have eradicated most of their competitors, leaving them trapped.Neoliberalism is not a viable way to run an economy without enforcement of monopoly legislation.
Comments
A retention flowchart shouldn’t include the step of lying to the customer.
If a business makes it easy to cancel, I’m left with a positive image and may be back. If they make it difficult, they lost me for life, and I’ll tell my friends.
Adobe don’t have to care what their customers think because their business practices have eradicated most of their competitors, leaving them trapped.
Neoliberalism is not a viable way to run an economy without enforcement of monopoly legislation.