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Comment on The Customer Who Almost Killed Slack, Stripe, and Airbnb

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Stewart Butterfield has talked about the pressure Slack faced from large organizations in its early days wanting features that would have fundamentally changed what Slack was. The requests were reasonable on their face: more administrative controls, different permission structures, audit logging. Each one seemed like a logical extension. Taken together, they were a blueprint for a different product aimed at a different user. Butterfield’s team had to repeatedly decide what they were actually building.

I'm pretty sure Slack has those things by now. So the question is, what did the team actually end up building? What features were prioritized over the enterprise compliance features? Would Slack have less revenue had they gone with the enterprise stuff first?

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