At some point the enterprise chatbot will go away in favor of employees responding to hyper specific emails or teams messages sent by the agent. The chatbot is a bridge to the next level. It is for human-piloted agentic flows. In the case where the agent is initiating everything, this UI/UX doesn't fit as well anymore.

Figuring out how to perform an inversion of control (such that the business doesn't implode) is the next strategic challenge.