One of our recent suppliers is a security provider that offers a service we want to resell.
Their management website has a "mailto:" button for support. It doesn't work.
How can you a) break a mailto link in the first place, b) not notice the support option doesn't work, and c) expect me to trust you with security with attention to detail like that?
Maybe you can add "Check basic functionality" and then I can forward this to them... ;)
Nice; the old I tried to send you an email about the problem but your email doesn't work...
In my experience this is often the result of a lack of communication between the person who can set the MX records and the person who builds the website.
I would alter those checklist items to:
a. check that advertised emails are functional and reach the correct recipients
b. check DNS records for validity and speed of access
Comments
Check all bespoke/complex functionality
One of our recent suppliers is a security provider that offers a service we want to resell.
Their management website has a "mailto:" button for support. It doesn't work.
How can you a) break a mailto link in the first place, b) not notice the support option doesn't work, and c) expect me to trust you with security with attention to detail like that?
Maybe you can add "Check basic functionality" and then I can forward this to them... ;)
Nice; the old I tried to send you an email about the problem but your email doesn't work...
In my experience this is often the result of a lack of communication between the person who can set the MX records and the person who builds the website.
I would alter those checklist items to:
a. check that advertised emails are functional and reach the correct recipients
b. check DNS records for validity and speed of access