From Zuck's response, I understand what they were saying. Their legal department said, "Look, if users quit you have to delete their content too. Unless you change the TOS." So they changed the TOS to allow the messages and shared photos, etc to remain.
The problem arose because it's a major change with no introduction or explanation, and the TOS had no language to qualify it as such so they were giving themselves carte blanch in terms of limitations on this power.
What they need to do:
1) Carefully construct the legal text to not appear so far reaching and easy to abuse.
2) Warn everyone that change is coming.
3) Implement said change and monitor feedback.
Comments
From Zuck's response, I understand what they were saying. Their legal department said, "Look, if users quit you have to delete their content too. Unless you change the TOS." So they changed the TOS to allow the messages and shared photos, etc to remain.
The problem arose because it's a major change with no introduction or explanation, and the TOS had no language to qualify it as such so they were giving themselves carte blanch in terms of limitations on this power.
What they need to do: 1) Carefully construct the legal text to not appear so far reaching and easy to abuse. 2) Warn everyone that change is coming. 3) Implement said change and monitor feedback.