2) I did not expect them to revert to their previous terms
3) I like it how they communicated that, not too much 'doublespeak' in there
None of these were on my list of 'expected actions', I fully expected them to stonewall and ride out the media storm. I think that their about-face is possibly reflective of the number of cancellations they've seen more than from anything else, but I doubt we'll ever get confirmation of that.
Hehe, ok, I see your point. But from what I'm used to when it comes to bigcorp communicating with Joe User this is a pretty good example of how it is done.
Their initial action was a bad one, but their handling of the fall-out is pretty good, I see it as a net win for them, they're all over the news and they are shown to be on top of the situation.
They should try and pull dick moves like this all the time. If they get caught they can score a 9 in customer relations by retreating. If they don't get caught they got away with something. Can't fail!
multiple times = very bad strategy. I recall AOL releasing a lot of customer data and not getting too much flak because of how they handled it, I think facebook is walking on thin ice for a while when it comes to how they deal with their users information.
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So, on a scale of 0...10 I think facebook just scored a '9' in customer relations.
I'm really impressed, I would have expected worse.
you expected worse? How can you give them 9 when they just changed their TOS and only reverted it when people kicked up a fuss
Because:
1) I did not expect them to respond at all
2) I did not expect them to revert to their previous terms
3) I like it how they communicated that, not too much 'doublespeak' in there
None of these were on my list of 'expected actions', I fully expected them to stonewall and ride out the media storm. I think that their about-face is possibly reflective of the number of cancellations they've seen more than from anything else, but I doubt we'll ever get confirmation of that.
you're right -- but they dont deserve credit for reversing it -- they deserve maybe to be slated a little less.
Hehe, ok, I see your point. But from what I'm used to when it comes to bigcorp communicating with Joe User this is a pretty good example of how it is done.
Their initial action was a bad one, but their handling of the fall-out is pretty good, I see it as a net win for them, they're all over the news and they are shown to be on top of the situation.
They should try and pull dick moves like this all the time. If they get caught they can score a 9 in customer relations by retreating. If they don't get caught they got away with something. Can't fail!
once = mistake
multiple times = very bad strategy. I recall AOL releasing a lot of customer data and not getting too much flak because of how they handled it, I think facebook is walking on thin ice for a while when it comes to how they deal with their users information.
Facebook has had a lot more than one privacy controversy. Remember Beacon? They retreated then too after a similar protest.