Isn't this a perfect case for why SAAS stocks have been puking all year?
I certainly don't think Zendesk's core business is threatened here, and I have no desire to replace Zendesk with a custom solution. But Zendesk's ability to upcharge, sell adjacent products, and pass on cost increases is hugely threatened. If PE was planning on a decade of consistent cost increases and more land, that dream seems materially threatened!
Comments
Isn't this a perfect case for why SAAS stocks have been puking all year?
I certainly don't think Zendesk's core business is threatened here, and I have no desire to replace Zendesk with a custom solution. But Zendesk's ability to upcharge, sell adjacent products, and pass on cost increases is hugely threatened. If PE was planning on a decade of consistent cost increases and more land, that dream seems materially threatened!