Skip to content

Comment on We replaced Zendesk

Comments

This happened to me recently with a few providers. Their billing teams got aggressive and I said fuck it and AI coded a replacement in a few nights/weekends. For me it was: Temporal, Zapier and DocuSign

I strongly believe the build/buy equation is much different in 2026 than it was in 2024

docusign? Maybe I'm just dumb, but I would definitely want a CYA third party keeping track of all legally binding agreements.

Yeah, this is the absolute last thing I'd vibecode. This is one step above sending your LLM to represent you in front of a court when you're accused of murder.

Totally in agreement with you and the previous commenter. It's not a full re-write. I took an open source project (DocuSeal) and customized it for our needs

That said - Docusign has a moat because people are afraid (and CYA) by using them instead of anything else. To make an eSignature legal isn't really that complex, you just need hash based attribution, some timestamps and some ToS.

Replacing Docusign with something else is no where close to having an AI represent you in court

do you really need vibecoding to clone docusign if its that easy?

AboutSource Built by g1lg1l

Hackerly is an independent reader for Hacker News, built on the public HN API. Not affiliated with Y Combinator.