Yeah - When I was providing IT support services, we used to run into a similar kind of problem all the time. In the end we realised that we were going to execute in a way where they had no option but to use the tools that we wanted. We at all cost avoided getting into a debate with internal IT staff, and as for the client gave them only one option which was to do things the way that we wanted.
Your method of using appropriate timing to introduce new tools is also what we employed and works very well.
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Yeah - When I was providing IT support services, we used to run into a similar kind of problem all the time. In the end we realised that we were going to execute in a way where they had no option but to use the tools that we wanted. We at all cost avoided getting into a debate with internal IT staff, and as for the client gave them only one option which was to do things the way that we wanted.
Your method of using appropriate timing to introduce new tools is also what we employed and works very well.