Respectfully I think this is a mistake. You should not have released the pricing update without making this self-service.
I've evangelised using Tailscale at our company and the 100+(20 * user) limit was very comfortable for us at our level of scale. Cutting that to 50 + "contact sales for pricing" means that our use-case is no longer supported. We use Tailscale as the control plane for remote access to embedded devices we ship around the world - we use tagged devices far more than user devices. I think most tech-focussed companies will also have far more tagged devices than user devices. Anything that discourages us from tagging a server or a random dev machine and putting it on Tailscale will reduce our use of the service and ultimately reduces the "stickiness" that you are probably aiming for.
I also think capping Tailscale SSH to 5 devices on the standard plan kneecaps the value. It's probably in the top 3 most "magical" features of Tailscale. Who has only 5 servers?
I'm happy to pay more if that's what is needed but I resent the "contact sales for pricing". I waste so much of my time jumping through sales hoops with vendors and have a strong preference for vendors that will openly tell me on their website how much my use case will cost.
Comments
Respectfully I think this is a mistake. You should not have released the pricing update without making this self-service.
I've evangelised using Tailscale at our company and the 100+(20 * user) limit was very comfortable for us at our level of scale. Cutting that to 50 + "contact sales for pricing" means that our use-case is no longer supported. We use Tailscale as the control plane for remote access to embedded devices we ship around the world - we use tagged devices far more than user devices. I think most tech-focussed companies will also have far more tagged devices than user devices. Anything that discourages us from tagging a server or a random dev machine and putting it on Tailscale will reduce our use of the service and ultimately reduces the "stickiness" that you are probably aiming for.
I also think capping Tailscale SSH to 5 devices on the standard plan kneecaps the value. It's probably in the top 3 most "magical" features of Tailscale. Who has only 5 servers?
I'm happy to pay more if that's what is needed but I resent the "contact sales for pricing". I waste so much of my time jumping through sales hoops with vendors and have a strong preference for vendors that will openly tell me on their website how much my use case will cost.