Sorry, I should clarify: I really wasn't being sarcastic.
His advice was valid, but his delivery could have been better.
I guess it depends on whether he actually instantly closed his tab, or wanted to tell them he would have done that if he weren't trying to be so helpful right now.
The instant close-tab comment seemed like an exaggerated hypothetical response to a probably minor concern (assuming you're more than casually checking out the product) instead of a legitimate reaction. Because of that it came off as more mean than legitimately helpful, and meanness isn't the same as harshness.
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Sorry, I should clarify: I really wasn't being sarcastic.
His advice was valid, but his delivery could have been better. I guess it depends on whether he actually instantly closed his tab, or wanted to tell them he would have done that if he weren't trying to be so helpful right now.
The instant close-tab comment seemed like an exaggerated hypothetical response to a probably minor concern (assuming you're more than casually checking out the product) instead of a legitimate reaction. Because of that it came off as more mean than legitimately helpful, and meanness isn't the same as harshness.