You would have done better linking to the technology page (gushing marketspeak and "Cloud Communicartions APIs" notwithstanding) in the first place, instead of the barely decipherable press release. Explain what you offer before you throw
gobbledygook like "cPaaS" at us.
In the past, I've Voxeo IVR platforms, and they were relatively serviceable, if poorly documented. I'm confused about the division between Voxeo Labs and Voxeo, why the separate entity?
Thank you for the feedback and for pointing out the typo on the technology page.
We discussed the "language" issue extensively before this announcement. The fundamental challenge we faced was that this announcement - at this time - is not targeted at developers. The "gushing market-speak" and press release language were intended for a specific audience. Based on the companies who contacted us to learn more about Ameche yesterday, it appears we reached our specific target market as we desired.
We will have a more in-depth, technology and developer focused Ameche announcement and release at a later time.
You mentioned "In the past, I've [used] Voxeo IVR platforms..." and I wanted to comment on that.
Voxeo's IVR platform (Prophecy) is recognized by Gartner and Datamonitor as industry leading. Prophecy is used in the largest IVR deployments in the world (more than 50,000 ports for a single customer application) and the smallest (single-line micro-banking applications in Africa).
Voxeo is also extremely customer focused. We have a reputation for being so that is shown by our customer retention rate (over 99%) and customer satisfaction scores.
I and everyone else at Voxeo are extremely interested in improving Prophecy and our other products in any way possible. If you have any specific criticism of our platforms or our documentation I'd love to hear it. I'll pay you for your time to talk with us about the things you disliked. Please let me know if you'd be up for that. You can reply here or contact me via @visionik on Twitter.
You make a good point, although we have little control about who links to what: But for those that care, Here's the technology page: http://voxeolabs.com/ameche/technology/
On your question regarding the division between Voxeo Labs and Voxeo:
Since 1999 Voxeo Corporation (HQ in Orlando) has had a very strong IVR (Interactive Voice Response) business and continues to grow and excel in that market. Voxeo's main offerings includes Prophecy (hosted and premise) and VoiceObjects.
Voxeo Labs (formed in 2009, with HQ in San Francisco) is a separate wholly-owned subsidiary focused on real-time communications. Labs is responsible for Tropo, Phono, PRISM and now Ameche.
Two completely different engineering teams, marketing teams, management teams and missions. But every once in a while we all still get together and play softball.
Disclaimer: I'm the Chief Evangelist for Voxeo Labs, so my opinions in here are always true. ;)
Comments
You would have done better linking to the technology page (gushing marketspeak and "Cloud Communicartions APIs" notwithstanding) in the first place, instead of the barely decipherable press release. Explain what you offer before you throw gobbledygook like "cPaaS" at us.
In the past, I've Voxeo IVR platforms, and they were relatively serviceable, if poorly documented. I'm confused about the division between Voxeo Labs and Voxeo, why the separate entity?
Thank you for the feedback and for pointing out the typo on the technology page.
We discussed the "language" issue extensively before this announcement. The fundamental challenge we faced was that this announcement - at this time - is not targeted at developers. The "gushing market-speak" and press release language were intended for a specific audience. Based on the companies who contacted us to learn more about Ameche yesterday, it appears we reached our specific target market as we desired.
We will have a more in-depth, technology and developer focused Ameche announcement and release at a later time.
You mentioned "In the past, I've [used] Voxeo IVR platforms..." and I wanted to comment on that.
Voxeo's IVR platform (Prophecy) is recognized by Gartner and Datamonitor as industry leading. Prophecy is used in the largest IVR deployments in the world (more than 50,000 ports for a single customer application) and the smallest (single-line micro-banking applications in Africa).
Voxeo is also extremely customer focused. We have a reputation for being so that is shown by our customer retention rate (over 99%) and customer satisfaction scores.
I and everyone else at Voxeo are extremely interested in improving Prophecy and our other products in any way possible. If you have any specific criticism of our platforms or our documentation I'd love to hear it. I'll pay you for your time to talk with us about the things you disliked. Please let me know if you'd be up for that. You can reply here or contact me via @visionik on Twitter.
Thanks again,
-Jonathan (Chairman of Voxeo)
You make a good point, although we have little control about who links to what: But for those that care, Here's the technology page: http://voxeolabs.com/ameche/technology/
On your question regarding the division between Voxeo Labs and Voxeo:
Since 1999 Voxeo Corporation (HQ in Orlando) has had a very strong IVR (Interactive Voice Response) business and continues to grow and excel in that market. Voxeo's main offerings includes Prophecy (hosted and premise) and VoiceObjects.
Voxeo Labs (formed in 2009, with HQ in San Francisco) is a separate wholly-owned subsidiary focused on real-time communications. Labs is responsible for Tropo, Phono, PRISM and now Ameche.
Two completely different engineering teams, marketing teams, management teams and missions. But every once in a while we all still get together and play softball.
Disclaimer: I'm the Chief Evangelist for Voxeo Labs, so my opinions in here are always true. ;)