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Comment on Ask HN: What recent UX changes make no sense to you?

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My state’s car registration renewal system is now a chatbot rather than a form.

Yes!

To add further insult, it doesn’t tell you that there’s a $11 charge for paying online until after it’s interrogated you for all the details of your renewal.

I hate websites that hide charges until you have spent significant time entering information. There should be a law!

Everyone assumes that they collect and store personal information (to use or sell later), even when the user abandons the process after finding the true cost. There should be another law!

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